Clear terms for one Answerworthy Plan purchase.

Delivery

The Answerworthy Plan is delivered digitally to the checkout email. The 3–5 business days window begins when the paid order and complete website and public-presence brief are matched. Business days are Monday through Friday, excluding public holidays observed in Portugal. You will be contacted before the window closes if clarification is required or delivery will be late.

Full refunds

A full refund applies when the submitted site is outside the published scope and work has not begun, or when Answerworthy fails to deliver the plan as agreed.

Cancellation

You may cancel for a full refund before work begins by emailing alexander@pichugin.me. This is a one-time purchase; nothing renews.

After work begins

Once work begins, the fee is non-refundable except where the plan is not delivered as agreed or mandatory consumer law requires otherwise. A plan that records blocked public access, blocked search observation, missing external evidence or insufficient proof still counts as substantive work when it identifies and prioritises the actions needed to resolve those limits.

Refund processing

Approved refunds are returned through Stripe to the original payment method. The buyer’s bank controls when the credit appears.

Contact

Questions: alexander@pichugin.me.